Technical Support, Warranty and
Service
Rev. 100210
Technical
Support:
Unlimited no-charge technical
support is available from Bridge Analyzers, Inc. at the telephone
numbers above and email address given below. Please feel free
to make use of this service before returning an analyzer or in case
you have any problems or product questions.
Warranty
Service:
Warranty Term and
Conditions: The Bridge product warranty
commits that the product purchased is free from defects in design,
materials or workmanship for a period of 12 months from the date of
product receipt by the customer. Product defects caused by
misuse or accidental damage by the customer are not covered under
the Bridge general warranty. Products returned for warranty
service that do not exhibit product defects as defined above (NPF
units - No Problem Found) will be categorized as non-warranty
service returns and subject to the non-warranty terms
below.
Warranty Service
Return Procedure: In order to return
the analyzer for service, first please contact Bridge Analyzers
Inc. and advise us of the S/N of the unit being
returned. Include a note with the
analyzer describing the reason for return, your contact name,
address, and telephone/fax number. There is no need to obtain
a Return Authorization from Bridge Analyzers to return a unit for
service.
Return the equipment by the
method of your choice to:
Bridge Analyzers,
Inc.
1805-B Clement Ave., Bldg 28
Alameda, CA 94501 USA
email: support@bridgeanalyzers.com
Warranty Service
Costs: For product returned under
warranty, the customer pays freight charges for product
return. Bridge will log in the analyzer by S/N, conduct a
service triage and fax a repair report to the customer advising of
the faults found and corrective actions to be taken. Bridge will
repair or replace the analyzer and it will be returned to the
customer by the same shipping speed used to send the analyzer to
Bridge. There will be no charge for parts, labor, or return
freight for products returned and repaired under warranty
service.
Non-Warranty
Service:
Non-Warranty Service
Return Procedure: Products requiring
service that are not covered under the warranty conditions above
should be returned to Bridge for service. No RMA is required,
but please provide written documentation of the fault to be
repaired and the return address and contact name, telephone and fax
number with the returned analyzer. Bridge will log in the
analyzer by S/N, conduct a service triage and fax a repair report
to the customer advising of the faults found and corrective actions
to be taken and their estimated costs. If additional upgrades
are available for the analyzer, the customer will be advised of
these on the service repair report. After approval of service
and upgrade charges by the customer Bridge will repair and upgrade
the analyzer and the customer will be advised when service work is
completed. If there are any changes
from the estimated costs as shown on the service report, the
customer will authorize and approve the final costs for service and
upgrades before the analyzer is returned.
Non-Warranty Service
Costs: For product returned for
non-warranty service, the customer pays freight charges for product
return. The customer will be advised of repair, upgrade, and
return shipping charges before the product is returned. There
is a minimum $75.00 charge for product service. Bridge will
estimate return the analyzer to the customer by the same shipping
method used by the customer to send the product to Bridge.
Returned product will have a 90-day service warranty.